Terms and Conditions

These terms and conditions (“Terms”) apply to all quotations, contracts and services provided by Tyne Asbestos Removal Ltd (“we,” “our,” “us”). By accepting our quotation or instructing us to proceed with the works, you (“the client”) agree to be bound by these Terms.

Where these Terms refer to statutory rights or regulations, they are subject to change and should be read in conjunction with current UK legislation.

1. Quotations and Contract Formation

Written quotation – We will provide a written quotation describing the scope of works. If you require clarification, please contact us before accepting. Any variation or additional work will require written confirmation and may incur additional cost.

Validity and acceptance – Quotations are valid for 3 months from their date of issue. Acceptance (verbally or in writing) creates a binding contract between you and Tyne Asbestos Removal Ltd.

Basis of price – Prices assume free and unobstructed access to the site and unimpeded working between 08:00–16:00 Monday–Friday unless agreed otherwise. Additional charges may apply for out‑of‑hours work, delays caused by others, or restricted access.

2. Commencement, Delays and Practical Arrangements

Continuous work – We schedule work on the basis of continuous attendance from start to finish. We will not be liable for costs arising from delays caused by circumstances beyond our control (e.g., adverse weather, power outages, acts of third parties). If delays are caused by the client, we reserve the right to charge for idle time or rescheduling.

Working methods – We will agree practical arrangements with you to minimise disruption and carry out work efficiently and safely, including compliance with the Control of Asbestos Regulations 2012 and HSG 247 Asbestos: The licensed contractors’ guide.

3. Cancellation and Postponement

Last‑minute cancellations result in cost and lost work. UK law allows businesses to charge a cancellation fee so long as it reflects genuine loss and is not excessive. We therefore apply the following policy:

Notice period – If you wish to cancel or postpone the works, please provide at least 7 working days’ written notice. Notice should be given via email to our office.

Cancellation fees:
– More than 7 working days’ notice: No fee will apply.
– Less than 7 working days’ notice (but before work commences): We may charge a cancellation fee to cover administrative time, labour reserved and any materials ordered. The fee will be a genuine estimate of our loss and will be specified on invoice.
– After work has commenced: You must pay for all work completed up to the date of cancellation plus a reasonable cancellation fee. Any deposit or advance payment may be retained and offset against these charges.
– We do not charge cancellation fees that are unfair or disproportionate.

Cooling‑off periods – If you are a consumer and the contract is concluded off‑premises or at distance, you may have statutory cancellation rights under the Consumer Contracts Regulations 2013 (usually 14 days). These rights take precedence where applicable.

Cancellation by us – If we need to cancel due to unforeseen circumstances (e.g., health and safety concerns, regulatory issues), we will inform you as soon as possible and either reschedule or refund any payments received.

4. Payment and Invoicing

Invoicing – We invoice upon completion of each project unless the project exceeds several weeks, in this case we will issue interim invoices. Each invoice will detail work completed and payment terms. Payment must be received before release of statutory documentation such as waste consignment notes.

Payment methods – Our preferred payment method is bank transfer; bank details appear on each invoice. Cheque or cash payments are accepted by arrangement.

Late payment – If invoices are not paid by the due date, we may charge interest and reasonable debt recovery costs in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

5. Insurance and Liability

Insurance – We carry Public Liability Insurance (£5 million) and Employers’ Liability Insurance (£5 million). Proof of insurance is available on request.

Liability – We will carry out work with reasonable care and skill. Except for death or personal injury caused by our negligence, our liability is limited to the amount charged for the relevant work. We are not liable for indirect or consequential loss, including loss of profit or business interruption.

6. Data Protection

Personal data – We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Information is used solely to manage our relationship with you, fulfil our legal obligations and provide services. Data is stored securely and will not be shared with third parties without lawful basis.

7. Site Protection and Client Responsibilities

Protection of property – We will use dust sheets and protective coverings to minimise damage to existing surfaces. The client is responsible for moving or protecting valuable, fragile or sentimental items before work begins. We are not liable for damage or loss to items that have not been removed or protected. Enhanced protection can be arranged at additional cost.

Waste and reinstatement – All asbestos and construction waste will be transported and disposed of under the Hazardous Waste Regulations and Duty of Care requirements. Unless explicitly included in the quotation, reinstatement (e.g., plastering, decoration) after removal works is not included.

8. Photography and Marketing

Images – We may take photographs of work for records and marketing. If you do not wish for images of your property to be used on our website or social media, please let us know in writing before work commences.

9. General

Entire agreement – These Terms, together with the accepted quotation, represent the entire agreement between us and supersede any prior communications. Any amendments must be agreed in writing.

Severability – If any provision is held invalid or unenforceable, the remaining provisions will remain in full force.

Governing law – These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.